As with most VoIP providers, Grasshopper gives their two types of transfers different names, but don’t worry, the idea is still the same across all providers.

• A Blind transfer – the call will be automatically forwarded to your chosen extension

• A Supervised transfer – you wait until the call is answered by the other party, speak to them, and then transfer the call.

The processes for making each type of transfers don’t vary that widely; here’s how to do both.

You can also check out the video below, for a step-by-step guide:

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This is straightforward and simple.

To make a transfer, put the active call on Hold. To do this (with music, which you can change – more details in the video below), press the pound key twice – ##.

You then have three options to choose from:

• Press 1 to go back to the call, and remove it from Hold
• Press 2 to transfer the call to another extension or number
• Press 3 to hang up the call

With both blind and supervised transfers, you need to press the pound key – ## – twice, unless you choose to end the call (by dialing 3).

To learn how to change the Hold music, check out the video below:

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There are a few things you need to be aware of, when transferring calls with Grasshopper.

Firstly, you are only able to transfer incoming calls – not outgoing calls you’ve dialled out.

Additionally, when it comes to making a transfer via pressing option 2, you will only be able to transfer the call to an internal extension.

If you’d like to transfer the call to an external number, you need to have the virtual calling card setting enables, which we’ll discuss below.  

If you want to be able to transfer your calls to an external number, you need to enable the virtual calling card feature.

The good news is: this feature is included as standard on all Grasshopper VoIP plans.

There’s no bad news, other than it’s automatically disabled on purchase of a Grasshopper plan as a fraud prevention and authorization measure.

If you want to enable it, you need to follow these steps:

• Sign in to your Grasshopper VoIP user account
• Contact support in whichever way you please
• Tell them you’d like to enable the virtual calling card feature
• They will confirm it’s been enabled on your account

Be warned: you must have your account verified first in order to enable this feature – otherwise, you’ll have to repeat the step s to enable it again, once you’re a verified user.  

Bear in mind as well that any minuted used while operating the virtual calling card will be deducted from your plan’s included minutes. Unless you’re on an Unlimited Minutes plan, and you go over your allotted amount, you’ll be charged for any extra minutes according to the overage rate on your plan.

Otherwise once you’ve got the hang of transferring calls with Grasshopper VoIP, you might be interested in automatic transfers of certain calls.

Grasshopper has call forwarding settings, which are accessible from both your user account and your handset.

It’s very simple to set up.

• Sign into your account
• Select the Add a call forwarding number option
• You’ll see some options –
  • Call announce – the default – which is where the call rings on your phone, and you can choose to transfer it somewhere else
  • Direct Connect – calls connect to you as you pick them up, so Direct Connect forward the call straight away to a set forwarding number. If you choose not answer, it directs to voicemail instead.
  • Call Screening – callers record their name before calling, so when you answer the call, you’ll hear who is calling and can then accept or decline the call.
• You can then set the forwarding schedule, depending on the options you selected above:
  • By default, the schedule is set to 24/7 – but you can edit this option to –
    • Monday-Friday, 9-5
    • Saturday and Sunday, 9-5
    • Custom
  • To set a custom schedule, click the option and set the days and times you’d like to enable call forwarding.
  • Make sure you toggle the option as On, and click Save.

Another exciting feature Grasshopper provides is the ability to send notifications for new voicemails. Gone are the days or flashing icons on phone screens – Grasshopper VoIP provides you with a choice of notification via SMS or email – and even more than one email address, meaning you never need to be solely responsible for your voicemail ever again.