Mitel provides you with three simple options to forward your call:

• You can forward your call to your mobile phone, or someone else’s phone
• You can forward your call to another Mitel phone line, with a 4-digit extension
• You can also forward your call to a non-Mitel phone line, with a 10-digit extension

A quick note: All incoming calls will go straight to voicemail, during a call forward, after ringing 4 times. This is the default setting and can be changed as per your preferences.

Before you begin with your Call Forwarding setup, make sure the Call Screening option in your Mitel account is disabled or all your incoming calls will go to voicemail on the fourth ring by default.

On your online account, you will find the call forwarding settings under the Call Routing settings section. You can choose to forward your calls in a number of ways:

• Call will be forwarded instantly to your device without it ringing.
• Call will be forwarded if you don’t answer it after a set number of rings.
• Call will be forwarded when your phone set is disconnected or unplugged.
• Call will be forwarded if there’s any system maintenance taking place

Here’s a step-by-step guide on each forwarding option available and how you can use them:

Always Forward Calls to Another Phone without Ringing Your Phone/go Straight to Voicemail

1. On your Mitel account start with a right click on the ‘Always’ tab. A list will appear in front of you.
2. Press the ‘Forward call to’icon from the list.
3. To enable, select check.
4. In the dialogue box beside the ‘Forward call to’ option, enter the number you want to forward the call to. For an internal number, you can use a 4-digit extension. If it’s a non-Mitel/external number, enter the 10-digit number.
5. Save your changes by clicking the check mark.

If you wish to forward your call to your voicemail instead of another phone, follow these steps:

1. On your Mitel account, start with a right click on the ‘Always’ tab. A list will appear in front of you
2. Press the ‘Forward call to’icon from the list.
3. To enable, select check.

If Call is Not Answered after X Number of Rings Settings

Before you begin, set the ‘Always’ feature on your account to ‘Ring my Phone’ to use this feature.

If you follow these instructions, you will be able to successfully forward your calls to another phoneif the call is not answered after a set number of rings:

1. On your Mitel account, you will find a ‘If the call is not answered after’ icon. Select the number of rings by clicking on the ‘rings’ option. A list will appear.
2. From the list, you can choose a number from 1 to 8. This will indicate the number of times your phone will ring before it is forwarded to another phone.
3. To enable, select check.
4. In the dialogue box beside the ‘Forward call to’ option, enter the number you want to forward the call to. For an internal number, you can use a 4-digit extension. If it’s a non-Mitel/external number, enter the 10-digit number. Make sure you enter 1 before you enter an external number.
5. Save your changes by clicking the check mark.

Forward all incoming calls successfully to your voicemail after a set number of rings with these simple steps:

1. On your Mitel account, next to the ‘If the call is not answered after’ icon, you will find the ‘rings’ option. Click on the option to select the number of rings. You can choose a number from 1 to 8.
2. To enable, select check.
3. Next to ‘rings’ click on the ‘current settings’ tab. Choose ‘Send to voicemail’ from the list that appears.

Save your changes by clicking the check mark.

Mitel also allows you to forward calls, using your handset! However, the configuration might differ from handset to handset.

If you are using the IP 400 Series Phone

• Click on the Options button when you receive a call
• Of the options, get to the Call Forwarding option and press Open.
• Steer through the call forwarding options to find the one you prefer;
  • Always– if set to On or Vmail, this option lets you forward all your calls instantly, without even ringing your phone.
  • No Answer– if set to On or Vmail, this option lets you forward all your incoming calls after a set number of rings, in the event you’re unable to answer your phone.
  • No Service– if set to On or Vmail, this option lets you forward all your incoming calls in case your phone line is disconnected.
• To change settings, click on Edit.
• From the ‘Forward Calls’ option, choose any of the following to turn them off:
  • Always – your phone will ring for every call.
  • No Answer– your phone will ring until there is no answer without the call being forwarded to your voicemail.
  • No Service– phone will ring as busy when you get an incoming call.
• Vmail – Forward all your calls to voicemail.
• On–all your calls will be forwarded to another phone, for which you can set the number of rings in your account, as explained previously.
• Save your changes by clicking the Back button.

If you are using the Cisco 7900 Series Phone

1. On your handset click on the More button.
2. Select the CallFWD button, from the list that appears.
3. Navigate through the forwarding options—as explained above—to set the one you prefer.
4. Click on the Home button to save your changes.

Mitel makes call forwarding a simple and effortless experience with multiple options to choose from.Take your pick and decide for yourself which option suits you best.

Just follow our guide to start using the call forwarding option and you will have no troubles. We, at Top 5 Business VoIP also offer a comprehensive set of instructions on how to transfer calls using Mitel. So in case you are just starting on Mitel, you might want to give that a try. Good luck!