PBX, short for Private Branch Exchange, is a private telephone network used in companies to manage communication. Most small businesses and startup enterprises can operate their internal and external communication using regular phone lines. However, once a business increases in size, the expansion makes it expensive for the enterprise to provide regular phone line services to all of its employees.

This is where PBX comes in.

It provides the company with a network that allows for internal calls within the organization on local lines while simultaneously also providing the employees with a number of external lines which can be used to make calls outside the organization. Initially, human operators were required to connect calls by these networks, but lately they have upgraded to digital signals for a more efficient system. PBX is a landline based network; therefore, it connects the business to the phone company via copper lines.

VoIP takes traditional PBX networking to the next level. Instead of copper lines, VoIP PBX uses SIP Trunks to connect the business with the phone company.  These trunks use packet switching technology which enables phone calls to be transferred over the Internet instead of PSTN (Public Switched Telephone Network). This way your business won’t need to maintain two separate networks for sending voice messages and data, because through VoIP PBX you will be able to transfer voice messages like you would any other data, like documents, images, videos, and more. Put simply, VoIP PBX is just a regular PBX system that uses VoIP rather than PSTN.

A VoIP PBX system has an edge over a traditional PBX system in many ways. In fact, for large organizations or businesses, VoIP PBX proves ideal. Let’s look at some of benefits that you can avail, should you choose to opt for a VoIP PBX.

VoIP calls are significantly more affordable than any calls made through a traditional landline since they travel over the Internet and there are only termination charges at certain PSTN spots. For a business that has to entertain innumerable calls a day, VoIP PBX is the more cost efficient option. Moreover, VoIP PBX also offers a much cheaper rate for International calls; the calls are only a few cents a minute so even if they are not included in your package they are still substantially lower than landline. This is ideal for large businesses that operate worldwide or are planning to do so in the future. Most importantly, calls between employees within the company network, are free of charge. This means that colleagues can communicate without any hesitation or the need to monitor how frequently calls are made and the duration of said calls.

Nowadays, all businesses require a phone network, as well as an Internet connection. However, maintaining two different information-transfer networks can be a struggle. VoIP PBX solves that dilemma for you; it is a two-for-one network that serves both purposes and eliminates the cost and hassle of maintaining two separate networks.

VoIP PBX is not just the cheaper option but also the more efficient one. With VoIP PBX your employees will be only a short extension away from you rather than a full phone number. This will make communication between colleagues faster and easier and ultimately result in an efficiency boost. More significantly, the interface of the system is user-friendly so employees will still be able to receive traditional incoming calls and make outgoing calls in the regular way, if need be. Due to advancements in technology, the system provides a great experience with reliable service and high quality calls.

VoIP PBX improves business communication. For instance, when using VoIP PBX, you can forward voicemails to your email where they can be stored and categorized like other messages. Moreover, the network also offers plans which can provide you with a transcribed copy of any voicemail you receive. Another feature that is upgraded when using VoIP PBX is the forwarding option. While previously, the job of answering and forwarding all incoming calls was done manually, with VoIP PBX you can choose to direct all calls to a specific address, such as voicemail, on certain days or during certain hours, as per your requirement. In addition, calls from a specific user can be set to be forwarded to a mobile phone, to allow mobility.

Until now we have considered the benefits of switching to VoIP PBX from regular PBX. The system offers cost-efficient communication between your employees and makes it easier for you to stay in touch with your costumers. It does the job of two separate networking systems, offers high quality calls and offers new and exciting features that can be configured to your business’ needs. But is your business ready to make that switch? Most small businesses prefer staying with their hosted VoIP service because the switch itself can be costly. It may involve a hefty installation fee, maintenance costs, and even the purchase of some new equipment. Therefore, before you decide to make the switch, consider the size of your business, the expanse of usage, and the features your business requires. VoIP PBX could be the network for you if you are ready to undertake a high initial cost, because in the long-run it can provide significant savings.

VoIP PBX, another name for IP PBX, is a business telephone network that is gaining more popularity by the day. More and more businesses are switching to VoIP PBX for it is a cost-efficient communication system that offers improved features and services and upgrades the customer service experience. Now let’s find out how the PBX and VoIP systems incorporate to provide phone solutions for large companies and businesses.